FAQ

Frequently asked questions

We've got sand-sational answers

No, we are not a tour agency. Think of us as an aggregator of Dubai experiences. We make these experiences available to you through our online store. We partner with tour agencies and other entities which provide experiences for tourists in Dubai. We try their services and only present in our website the ones which we believe to leave you satisfied.

What makes us different than other websites is that we are locals. We live in Dubai. We understand best the history, culture and places of Dubai and United Arab Emirates. We are ourselves travel lovers and we know how it feels like to pay and visit places where we end up feeling underwhelmed and unsatisfied. We set our mission to ensure this does not happen to you in Dubai. Would be a waste of your time in Dubai, because in Dubai there is so much enjoy really well. To ensure you have memorable moments, we first try ourselves the experiences provided by tourism and entertainment operators in Dubai. We only show in our website the ones we believe to guarantee you great memories.

It is not only in our blog but also in our Instagram where you can find information about Dubai. Our main mission is to make sure you have a memorable stay in Dubai. Something you to cherish for life. Not living in Dubai makes it harder to know everything which can be available to you once you arrive. We want to shorten that distance for you and offer you our eyes and experience. For example, we want you to know that are great experiences which you can enjoy in Dubai for free, like the Dubai Fountain Show next to Burj Khalifa, or that you can have a boat ride through the old town for as little as 1 dirham (if you don’t know the currency conversion yet, trust us – it’s super cheap), or which are the shops where you can buy genuine products at good prices (no tourist traps). We are happy to offer you this for free. If you end up purchasing one of the experiences in our website, great! If not, that is also fine as long as you have a Dubai stay which you will never forget!

Besides English, we are a team of native Polish and Portuguese speakers.  We will be happy to assist you in any of these languages.

It is simple. Browse the experiences you see in our website. Choose the one or the ones which inspire you and use the “Book experience” option in each experience page by specifying or preferred date and number of guests. At checkout you will be asked to pay through our secure online system and you will be set for your Dubai journey. If you don’t find in our website what you are looking for, you can always reach us through our contact page. We will be happy assisting you getting that customized, specific experience which you always wished to have.

Yes, you can! Reach out to us through our contact page. We will be happy to help that wish coming to life.

Our experiences, except when mentioned are shared! For example, if the experience is mentioned to be for up to 6 persons and you are booking tickets for 2 persons, it means that other 4 people may join. From our experience this makes things more interesting as you will be able to meet and possibly make friends with people from other parts of the world. However, if you enjoy your privacy you can reach out to us through our contact page and we will be happy to facilitate you a private experience when possible

In most of the cases, this will be possible. Reach out to us through our contact page specifying the experience and your wish to make it in private for you and your group. We will be happy to facilitate this for you when possible.  

Great news! We are very happy to be part of your Dubai journey. Now our team will review your order, confirm your experience with our partner and come back to you with your tickets.

Now you can relax and get ready for your Dubai journey. You are set to go. You will just need to show up at your booking date and time. For our experiences which include pick up from the hotel, our partner will contact you in the same day or the day before the booking date, to set with you the pickup time. In the meantime, have you any doubts, don’t hesitate to contact us through our contact page.

Safety is our top priority. All our tours adhere to strict safety protocols, including the use of well-maintained vehicles, trained and experienced guides, and compliance with local health and safety regulations. We also provide safety briefings and necessary equipment for adventure activities.

Yes, you will be able to cancel your order at any time. However, to get a full refund you have to cancel minimum 48 hours before the date of your booking. 

We will be able to provide a refund for cancellations up to 48 hours  before the date of the booking. From that point, we already have a commitment to our partner, and your experience has been paid. Cancellations within 48 hours or after the experience date, if no show, won’t be possible to refund.

Didn't find the answer you were looking for?

Planning your adventure should be stress-free! If you still have doubts, our team is just a message away. Reach out through our contact form.